Nanyang Technological University

In today’s hypercompetitive environment, operations managers who are responsibile for managing the production of the firm’s primary goods and services are faced with challenges on multiple fronts. They must continuously enhance the value provided to customers by reducing costs, improving quality and time responsiveness while meeting ever increasing demands for variety. Lean operations and lean thinking is an influential philosophy that has emerged during the last decades and provides operations managers with a powerful toolkit for enhancing the firm’s competitiveness.